It’s easy to see if a salesperson is effective, but do you have a good understanding of the capability and effectiveness of your employees at administrative and financial management tasks? The people performing these tasks are seldom given much training and supervision is limited to “if it doesn’t appear to be broke, don’t fix it”. In administrative and financial management tasks this can lead to unpleasant surprises such as fraud losses and regulatory fines and sanctions that could even threaten the ongoing existence of the business or organization.
Most businesses and organizations experience some level of attrition. What happens if your key person leaves tomorrow? Or takes maternity leave or gets called up to active duty in the military? Is recruiting and training a permanent or temporary replacement something you look forward to?